How High-Touch Customer Service Will Benefit Your Customer Experience
In recent years, industry-leading organizations have placed customer service at the forefront of priorities. Recent market research suggests their dedication to the consumer has paid off as well....
View ArticleManaging Health
It is widely accepted that healthcare payors currently spend 80 percent of their resources treating 20 percent of their members—the sickest. More specifically, ten percent of a plan’s members account...
View ArticleRevolutionizing Customer Support with Video Chat
Brands that adopt the latest technology may be able to provide a better experience for their clients. This is why some companies are implementing video chat as an additional customer support tool....
View ArticleMaking the Transition To At-Home Contact Center Agents
The future of work, it would seem, is virtual. Technology has made it possible for workers to avoid the long commute and work comfortably at home. The post Making the Transition To At-Home Contact...
View ArticleAlorica and La Quinta Inns & Suites Present Donation to Fisher House...
IRVINE, CA- Oct 1, 2015 – Alorica, a worldwide leading provider of customer management outsourcing solutions, and its client, La Quinta Inns & Suites, teamed up to donate over $70,000 to Fisher...
View ArticleAlorica to Present Donation to Fisher House Foundation in Support of Local...
SAN ANTONIO, TX – Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it will donate toys to three local Fisher House locations and hold a ribbon...
View ArticleAlorica San Antonio Job Fair
The post Alorica San Antonio Job Fair appeared first on Alorica.
View ArticleAlorica Named a 2016 Military Friendly® Employer by Victory Media
Irvine, CA – November 5, 2015 – Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has earned the 2016 Military Friendly® Employer designation...
View ArticleWhy Alorica Is Embracing Rising Wages in the US
Alorica Chairman and CEO Andy Lee says rising minimum wages are a good thing and customers are embracing the need to increase the living wage. The post Why Alorica Is Embracing Rising Wages in the US...
View ArticleAlorica to Add More Than 10,000 Jobs by End of Year
Alorica to Add More Than 10,000 Jobs by End of Year Company also on track to surpass $1.22B in revenue by Q4, 2015 Irvine, Calif. – November 17, 2015 – Alorica, a worldwide leading provider of customer...
View Article4 tips to strengthen IT customer service response
While it’s important to deliver consistent client service on a regular basis, it can be difficult to do so without the proper technological infrastructure. As consumer demands continue to shift,...
View ArticleFrost & Sullivan Recognizes Alorica for Catapulting into a Leadership...
Alorica has experienced significant growth opportunities in the midst of competitive intensity, customer volatility, and economic uncertainty MOUNTAIN VIEW, Calif. — December 7, 2015 — Based on its...
View ArticleCall Center Week June 27-July 1, 2016 Las Vegas, NV
Booth: #TBD | Speaking session: Details coming soon! The post Call Center Week June 27-July 1, 2016 Las Vegas, NV appeared first on Alorica.
View ArticleFrost & Sullivan Customer Contact East April 17-20, 2015 Orlando, FL
Booth #TBD | Speaking session: Details coming soon! The post Frost & Sullivan Customer Contact East April 17-20, 2015 Orlando, FL appeared first on Alorica.
View ArticleIAOP Outsourcing World Summit February 15-17, 2016 Orlando, FL
Booth #TBD | Speaking session: Come hear Alorica’s Chris Crowley, speak with La Quinta Inns & Suites’ Alise Deeb, about exceeding guest expectations by providing omni-channel customer care. The...
View ArticleAlorica seeks new employees
In the last three months, Alorica hired approximately 400 people and is still looking to fill 125 positions at its Albuquerque location. The post Alorica seeks new employees appeared first on Alorica.
View ArticleIndustry Spotlight: Property & Casualty Insurance
Alorica helps P&C insurers create insanely great customer experiences by concentrating on customer attitudes and providing exceptional, high-touch support. These contented customers are worth three...
View ArticleHome Agents Help Businesses Prepare for Anything
Home is where the job is, and while that concept may not be traditional, it offers significant benefits to employers and employees. At-home agents help corporations slash overhead costs and improve...
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Alorica Wins Big at 2015 North American Frost & Sullivan Event
Part of our team headed to San Diego last week to accept the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. They were joined by leading innovators...
View ArticleGet to Know Us: Alorica Corporate Overview
We’re in the business of helping people answer questions, solve problems, and make informed choices. The responsibility of interacting with our clients’ customers is one we take seriously, knowing that...
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