ALL ABOUT THE AGENTS: A Financial Services Case Study
A leading provider of financial services was preparing to launch its first coalition loyalty rewards program. The launch was expected to drive significant contact center volume, given the campaign plan...
View ArticleWHEN IT ALL COMES TOGETHER: An Energy & Utilities Case Study
Improved customer satisfaction. Reduced costs. Feel-good moments for everyone. The post WHEN IT ALL COMES TOGETHER: An Energy & Utilities Case Study appeared first on Alorica.
View Article“BEST LAUNCH EVER!” A Customer Care Case Study
A high-end American retailer came to Alorica to provide an offshore solution in the Philippines for its customer care and first party collections business. Not gonna lie, it got us excited. The post...
View ArticleMake It Rain: Enhance Your Bottom Line with Alorica Boost
Is now the right time to increase revenue? You tell us. Start with the right tools, like extensive analytics, rigorous operational standards, and smarter dialing techniques, and you can build anything....
View ArticleRevenue Generation, Meet Dialer Manager
Get to know the best duo since peanut butter and jelly chocolate. If you want to generate revenue, you’ll want to read on. When it’s time to move beyond the status quo, companies start to explore...
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How Do Analytics Factor into Acquiring & Retaining Customers?
The Importance of Acquisition and Retention Let’s start with a couple facts. It’s been shown that: A 5% increase in customer retention can boost profits by 25% Brand promoters are worth 3x more than...
View ArticleHEALING HEALTHCARE: A Direct Response Case Study
The client, a leading health insurance company, is a high-volume supplier of supplemental Medicare products. They were seeking a partner that could provide world-class customer care, proven inbound and...
View ArticleCULTURE FIT: A Technical Support Case Study
The client required a custom solution to meet their staffing needs while maintaining the current branding and culture. We were charged with replicating the customer’s distinctive environment, while...
View ArticleSERVICE ON THE FLY: A Travel & Hospitality Case Study
One of the largest domestic airlines was known for delivering exceptional customer support to its passengers, but they couldn’t continue to do it on their own. So who did they turn to in order to...
View ArticleAlorica News Release
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View ArticleAlorica to Acquire EGS to Provide Exponentially More Scalable Customer...
The new Alorica will employ more than 91,000 people in 154 locations spanning 16 countries across five continents IRVINE, Calif. – June 1, 2016 – Alorica Inc. (Alorica) has entered into a stock...
View ArticleAlorica Establishes Stock Purchase Agreement with Expert Global Solutions
Having the best in customer experience is vital for just about any organization these days. After all, it’s customer experience that keeps customers coming back in the end, since it covers the entire...
View ArticleAlorica acquires EGS to include 26,300 jobs in Philippines
California-based business process outsourcing company Alorica Inc. said Tuesday it will acquire Expert Global Solutions to create a new global organization with 91,000 employees, including 26,300...
View ArticleBPO company Alorica acquires EGS
In a statement dated June 1, Alorica said it entered into a stock purchase agreement to buy EGS, forming a global customer experience organization that will have over 91,000 employees worldwide. Read...
View ArticleCalifornia-based Alorica to hire 400 in San Antonio
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View ArticleCall center to add 400 more jobs in San Antonio
The post Call center to add 400 more jobs in San Antonio appeared first on Alorica.
View ArticleTopeka Call Center Adding 200 Employees As Business Expands
A Topeka call center plans to add about 200 jobs as part of expansion plans by its owner. Alorica Inc. announced last week that it would acquire Expert Global Solutions and expand its national and...
View ArticleAlorica hiring about 200 employees in Topeka by August; Acquires Expert...
Alorica Inc., which has a Topeka call center, announced last week it would acquire Expert Global Solutions, significantly expanding its national and international business. Along with growing its...
View ArticleAlorica Adding 200 Employees in Topeka
Alorica Inc. announced last week that it would acquire Expert Global Solutions and expand its national and international business. Spokesman Ken Muche says the Topeka call center, which currently...
View ArticleACTIONABLE ANALYTICS: How one client discovered the profitable side of...
So here’s what happened. A major car rental client had in place a member loyalty program for Small/Medium Business (SMB) accounts. The client sought to increase adoption of the loyalty program, and to...
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