“New technology and partnerships with growing, established companies have represented more opportunities for Alorica to demonstrate and provide its value in account services and business support, which has enabled the grow with the addition of 200 hires to its Omaha sites…[Site Director] Stephen Beckley oversees the second-largest site, employing 350 people, for the company whose services transcend the ‘traditional’ notion of a call center. ‘We might provide post-sales, billing and technical support. There are business solutions for every industry.’ As technology has advanced, Beckley indicated it has opened up opportunities to demonstrate added value to clients; for instance, a group provides support for close caption phone calls for the hearing impaired. ‘We are looking for innovating and technical mindsets; people who can live and breathe our culture.’”
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