“Within medium-sized metro areas, Albuquerque is among the top ten with the highest call center saturation. These businesses employ about 12,000 people…At third-party call centers, such as Alorica and Convergys, employees do any number of customer-management functions depending on the clients contracted with the business at the time…Yet call centers sometimes come with certain negative associations: stressful office environments, highly standardized work and unstable, low-paying jobs. Rebranding the Call Center: What’s the best way to cook 600 weiners without a grill? The next day was Hot Dog Day and Shannan Igan said the issue was weighing heavily on her mind. “I was thinking I could just throw them in a Crock-Pot,” she said. “But that’s a lot of hot dogs.” Igan is a full-time Culture Champion at Alorica’s call center in Albuquerque. Her job description, according to a job posting for the same position at another Alorica site, includes “being awesome at karaoke” and “maintaining a seriously sweet work environment.” Ken Muche, Alorica’s director of global public relations, said 70 percent of the company’s supervisors, managers and directors started their careers on the call center floors.
The post In The Land Of Incoming Calls appeared first on Alorica.